Company Overview:
We are an innovative company offering Shared Reality, a cutting-edge SaaS 3D AI solution designed for large-scale process industry operators (heavy industry). Our technology empowers clients by optimising the safety and performance of critical modernisation and maintenance operations. We pride ourselves on delivering an industry-centric solution with a customer-first approach, supporting our clients’ infrastructure and workforce transformation journey.
Job Overview:
We are seeking a skilled and customer-centric Project Manager to join our team. In this role, you will manage rollout and integration projects, working closely with our Sales and Customer Success Management teams. The ideal candidate will bring experience of working with industrial clients and will be adept at balancing customer needs with adherence to our standardised product. Our projects are moderately complex in terms of technical integration, but intensive in terms of data ingestion and processing (3D scans, 2D schematics, 1D equipment lists).
Key Responsibilities:
- Lead and manage the end-to-end implementation of Shared Reality for large clients, adhering to very strict data confidentiality requirements.
- Work collaboratively with Sales and Customer Success teams to ensure seamless project delivery and alignment with customer expectations.
- Act as the main point of contact for clients throughout the data gathering, processing, quality control and rollout process, ensuring a customer-centric approach and excellent service.
- Ensure adherence to standard product offerings, while addressing client-specific business needs leading to integration requirements.
- Monitor project timelines, deliverables, and budgets, ensuring that all project milestones are met.
- Proactively identify and manage project risks, ensuring smooth and timely execution.
- Coordinate with technical teams to resolve any issues or challenges that arise during implementation.
- Provide regular reporting to internal stakeholders on project progress, client satisfaction, growth opportunities.
Qualifications
- 5+ years of proven experience as a Project Manager in a SaaS or software implementation role, ideally within the industrial sector, or the process/heavy industry (eg: water & utilities, energy, chemicals…).
- Strong customer service skills with a focus on client success and satisfaction. Ability to anticipate and foster Shared Reality upselling and cross-selling opportunities.
- Ability to balance customer needs with adherence to standard product offerings.
- Strong communication skills in English; proficiency in additional languages is highly valued (German, French, Italian, or Spanish).
- Strong organisational and project management skills, with the ability to manage multiple projects simultaneously.
- Experience in data-intensive projects is highly valued. Previous knowledge of one or more typical data types is a plus (3D point clouds, P&ID, equipment lists).
- A real taste for continuous learning about our customers’ business processes and the ever growing capabilities of Shared Reality.
Why Join Us?
- Give meaning to your career by helping heavy industry transform faster, to minimise its environmental footprint and improve its safety record.
- Be part of a fast-growing, innovative company at the forefront of AI and 3D.
- Collaborate with a diverse (14 nationalities) and dynamic team, working on projects for some of the world’s leading process industry companies.
- Opportunities for career growth and professional development.
If you are a motivated project manager with a passion for delivering high-quality customer service and driving successful SaaS rollouts, we’d love to hear from you!
How to Apply:
Please submit your resume and a cover letter detailing your experience and why you would be a great fit for this role at recruitment@samp.ai
About SAMP?
Sustainable development means that most large industrial facilities must adapt to enable decarbonization and to improve materials circularity. Carbon-intensive industrial processes are progressively replaced with electrified processes, and raw materials feedstock is gradually being substituted by a more complex feedstock of recycled materials.
